Shipping & Ordering

Shipping & Ordering

Dexter Industries Shipping and Ordering Information

Payment Methods: payment types

Dexter Industries offers payment methods from all major credit cards, Paypal, Stripe, and Amazon Payments. If your organization meets certain guidelines we can offer check, wire transfer, and purchase order options.

Shipping Methods:

If you have a question about shipping please contact us at shipping_at_dexterindustries dot com (remove underscores).

We offer shipping through the US Postal Service. There is no tracking for international orders. If you want tracking information, please use UPS or FedEx. (See below International section) Shipping can be Parcel Post, Priority Mail, or Express Mail.  For other methods, please contact us.

  • Parcel Post: Shipped via USPS First Class. This option is untrackable and once it has been shipped by Dexter Industries, it is out of our control. This level of shipping offers no insurance and no trackability. This is not a guaranteed service. First class mail can take up to two weeks to deliver. This is offered as a low cost option and is used entirely at the customers risk.
  • Priority Mail: For domestic (US) orders this option is trackable. Domestic Priority mail can take up to 3-5 business days for delivery. This package level can be traced within the United States.  This option does NOT include tracking outside the United States.
  • Express Mail: Trackable and guaranteed within the United States. Delivery within 1-2 days. Depending on your country, this option may be trackable within your country. This option is insured.  This option does NOT include tracking outside the United States.

International Tracking

If you require international tracking, we recommend using the UPS or Fedex Options.  Our website will automatically provide the price based on your order.  These services are the only services that will provide door-to-door tracking for orders outside the United States.

Order Processing

Orders are processed within a few hours and you will see an e-mail from our store confiming your order. Packages usually ship within 2 – 3 business days.  If you need your order in a hurry, options are available and quoted on our checkout page.

International Orders

We ship internationally and APO! Almost all countries are represented on our checkout page. If you are purchasing from Europe or Canada, please check our distributor partners for cheaper and faster shipping.

Dexter Industries cannot be held responsible for damaged, lost, or stolen packages or packages that become stuck in customs. In order to ensure a quick and prompt notification from your post office, please accurately list your phone number.

Customs and Duties

Customs are the sole duty of the recipient and are not included in the final price. Customers are responsible for handling customs and duties in their home countries. We are happy to try to accommodate your shipping needs but please contact us before placing your order.

Shipping to Europe

Our European distribution is handled exclusively by Generation Robots. Please see their website here.
French.
German.
English.

Privacy and Security: Your privacy is important to us. As part of the order process, your name, shipping and billing address, e-mail address, and phone number are collected by Dexter Industries. Your credit card and Paypal information is handled separately and securely by the checkout method you choose. From time to time we may send product alerts and updates to our customers. Customers may choose to opt out of these alerts. Dexter Industries has an ongoing commitment to the security of your personal data. We will NOT share your information with any other company or person.

Returns

If you are not satisfied with your purchase, you can return any product for any reason within 30 days for a full refund of the product price at which it was purchased. Shipping costs are not refundable, but a shipping label will be sent for the return. Please email us returns (at) dexterindustries.com for further instructions and notification of return. Please include a copy of your sales slip and contact information.

Refunds: We guarantee that all of our parts will work. If you receive a product or a sensor from us that does not, please contact us and we will replace your item at no cost. Please include your contact information and a copy of your sales slip.

FAQ: Frequenty Asked Questions

What payment methods can I use? Dexter Industries accepts MasterCard, Visa, Amex, Disover, Amazon Payments and Paypal.